Shipping policy

Shipping Policy

Where we ship. SereneSnouts currently ships to addresses within the United States.

How your order ships. We partner with U.S. pet brands, and your order ships directly from the brand that makes it. If you order from more than one brand, your items may arrive in separate packages on different days. That's normal, and you won't pay extra for it.

Shipping costs and delivery times. Shipping costs and estimated delivery times are shown at checkout before you pay. Processing and delivery times vary by product and brand. Once your order ships, we'll email you a tracking link.

Lost, late or damaged packages. If your tracking hasn't updated in a while or your package arrives damaged, email us at serenesnouts@gmail.com with your order number and we'll sort it out with the brand.

Address changes and cancellations. Email us as soon as possible. Once an order has shipped, we can't change or cancel it, but you can still return it under our Refund Policy.