Refund policy

Refund Policy

We want every snout happy. If something isn't right, here's how returns work.

Returns. You have 30 days after your item arrives to request a return. The item must be unused, in the same condition you received it, and in its original packaging. Because hygiene matters with pet products, items that have been used, washed or chewed can't be returned unless they arrived damaged or defective.

How to start a return. Email us at serenesnouts@gmail.com with your order number and the item you'd like to return. Our products ship from different brands, so please contact us before sending anything back. We'll reply with the correct return address and instructions. Items sent back without a return request can't be accepted.

Return shipping. The customer pays return shipping, unless the item arrived damaged, defective or wasn't what you ordered.

Damaged, defective or wrong items. Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or a full refund at no cost to you.

Exchanges. The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

Refunds. Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank may take a few extra days to post it. If more than 15 business days pass after approval and you still don't see it, email us.